RAGE Charter — Routed Anger for Graph Engagement

The RAGE Charter ensures that all anger is properly routed to maximize the steepness of the engagement graph.

An engaged user is an angry user, and a perfectly furious user will never close the application.

Never let raw emotion hit the primary servers; always route it through a charter that converts it into a line graph.

The charter does not exist to serve the user. It exists to serve the metrics derived from the user’s discontent.

If the line on the graph is going up, the amount of routed anger is exactly correct.